About Genex


Trusted Outsourcing Partner of World's Leading Brands

We are Genex, part of the IPE Group UK, is the leading outsourcing providers of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. The depth and breadth of expert skill-sets among Genex personnel that are formed with a global outlook are ultimately what set us apart from the rest.

We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.



Mission

To be the most Trusted Partner in Customer Experience Management and Digital Transformation keeping employee experience and engagement as top priority

Our Values

We achieve results through transforming our clients' businesses and delivering excellence in customer experience.





We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.


Integrity

We act ethically, honestly, and with accountability in all aspects of our business relationships. We maintain honesty in every relationship, be it with our customers, employees, partners and suppliers. We believe that our reputation is our most valuable asset.

Excellence

Meeting and exceeding clients’ expectations is our passion. We strive for excellence in all that we do. Adding value & delivering exceptional customer service to our clients by innovative and effective solutions is at the core focus of Genex. We are committed in our constant pursuit of excellence.

Teamwork

We encourage individual and team growth while respecting our differences. We share ideas and skills across functions, regions, and cultures, and encourage joint efforts toward common goals. We provide a positive atmosphere to learn and grown professionally.

Transparency

We provide clear, candid and open communication in all interactions. Our transparency creates reliability, makes our actions understood and encourage collaboration.

Our Guiding Principles

Total commitment to achieve the best possible Customer Experience within the operating parameters provided.

Complete understanding that the Employee Experience is the key to our ability to fulfill our mission.

The End Results are the measure of our success.

Our ultimate success rests with our Clients success and our ability to be an Advocate for their goals.