About Genex


Trusted Outsourcing Partner of World's Leading Brands

We are Genex, part of the IPE Group UK, is the leading outsourcing providers of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. The depth and breadth of expert skill-sets among Genex personnel that are formed with a global outlook are ultimately what set us apart from the rest.

We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.



Mission

To be the most Trusted Partner in Customer Experience Management and Digital Transformation keeping employee experience and engagement as top priority

Our Values

We achieve results through transforming our clients' businesses and delivering excellence in customer experience.





We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.


Integrity

We act ethically, honestly, and with accountability in all aspects of our business relationships. We maintain honesty in every relationship, be it with our customers, employees, partners and suppliers. We believe that our reputation is our most valuable asset.

Excellence

Meeting and exceeding clients’ expectations is our passion. We strive for excellence in all that we do. Adding value & delivering exceptional customer service to our clients by innovative and effective solutions is at the core focus of Genex. We are committed in our constant pursuit of excellence.

Teamwork

We encourage individual and team growth while respecting our differences. We share ideas and skills across functions, regions, and cultures, and encourage joint efforts toward common goals. We provide a positive atmosphere to learn and grown professionally.

Transparency

We provide clear, candid and open communication in all interactions. Our transparency creates reliability, makes our actions understood and encourage collaboration.

Our Guiding Principles

Total commitment to achieve the best possible Customer Experience within the operating parameters provided.

Complete understanding that the Employee Experience is the key to our ability to fulfill our mission.

The End Results are the measure of our success.

Our ultimate success rests with our Clients success and our ability to be an Advocate for their goals.

Learn More
Mr. Mohammed Adnan Imam

Mr. Mohammed Adnan Imam

Chairman

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Mr. Mohammed Adnan Imam, FCCA (UK)

Chairman

A serial entrepreneur and venture capitalist based in the UK actively investing in different sectors at various stages. He is the founding Managing Director of IPE Group, a well-diversified conglomerate which has footsteps in ICT, Real Estate, Banking and Finance, Private Equity, Construction, power, telecom infrastructure, insurance, RMG, Health & Education across the UK and Bangladesh. Mr. Imam is an ex-investment banker at Merrill Lynch Europe Plc and a Fellow Chartered Certified Accountant from the UK.
Chairman
Mr. Mohammed Adnan Imam
Mr. Prince Mojumder

Mr. Prince Mojumder

Vice Chairman

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Mr. Prince Mojumder

MBA

Mr. Prince Mojumder is the Founder & Vice Chairman of Genex Infosys Ltd. has an experience of 20+ years in ICT sector. He is heading Genex with the vision to become a global company, under his leadership Genex grew from a 2 people company to a strong organization of 4000+ employees, and diversified business into different arenas of the ICT Industry.

He played a key role in developing the BPO & IT Services Industry in Bangladesh and setting up Global Standards. He was the director of the Executive Committee of Bangladesh Association of Call Center & Outsourcing (BACCO), from 2015 - 2017.

Mr. Prince started his ICT Career in 1997 and since then he has led various teams and multiple projects with his Positive Leadership, People Management Skills, Business Intelligence & Governance and experience in Customer Services, Technology Solutions, Communications Services, Business Process Outsourcing and People Management.
Vice Chairman
Mr. Prince Mojumder

Mr. Chowdhury Fazle Imam

Director

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Mr. Chowdhury Fazle Imam

B.Sc, MRIC, FCS (London)

Chairman of IPE Group, a well-diversified conglomerate head quartered in UK and having multiple operations in Bangladesh. He held senior management position for the last 40 years in different multinationals in country and abroad including Novartis, Camp, Dressor and Mckee, John Laing Construction, Martindale Pharmaceuticals.
Director

Hassan Shahid Sarwar

Director

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Hassan Shahid Sarwar

FCA

Director

Mrs. Nilofar Imam

Director

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Mrs. Nilofar Imam


Director

Mrs. Rokeya Islam

Independent Director

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Mrs. Rokeya Islam


Mrs. Rokeya Islam is a Post-Graduate from the University of Dhaka. She has extensive experience in customer service and management having worked in Standard Chartered Bank and Premier Banks for 10 years. After completing her tenures with Banks, she has embarked on a successful career as a culinary, fashion and interior design work in each service sector. She is a widely traveled person, and has consistence and relationship experience in the private sector to allow her to a leadership role on the Board of the Company.
Independent Director

Mr. MD Nazmul Hasan

Independent Director

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Mr. MD Nazmul Hasan


Mr. Md Nazmul Hassan is a financial analyst. Over 23 years of working experience both in National and multi-national organizations including Asian Development Bank, Bangladesh Power Development Board and may others. My key area of expertise is Investment with Risk & Opportunities; Planning and controlling of Investment, optimistic utilization of resources. My education in home is Master in Management from Dhaka University and MBA from Dhaka University. I have got my professional degree from The Institute of Cost and Management of Bangladesh (ICMAB).
Independent Director

Mr. T I M Nurul Kabir

Independent Director

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Mr. T I M Nurul Kabir

Independent Director

Executive Director & Policy Advisor, Foreign Investors’ Chamber of Commerce & Industry (FICCI) with 36+ years of career in leading role as the Social & Industry evangelist for eDevelopment, Telecommunication, ICT for Development (ICT4D), Business Development and ICT Consultancy. Unique experience and contribution in an inclusive manner in multistakeholders ofPublicSector Policy Makers,PrivateSector, NGO& CivilSociety,Academia and Media and a Rotarian since 2001
Independent Director