About Genex


Trusted Outsourcing Partner of World's Leading Brands

We are Genex, part of the IPE Group UK, is the leading outsourcing providers of customer experience management and trusted by world’s leading brands. We achieve results through transforming our clients' businesses and delivering excellence in customer experience. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.Our multinational team of experts possesses the right mix of skills and experience — from operations to research, Business development and project management. The depth and breadth of expert skill-sets among Genex personnel that are formed with a global outlook are ultimately what set us apart from the rest.

We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.



Mission

To be the most Trusted Partner in Customer Experience Management and Digital Transformation keeping employee experience and engagement as top priority

Our Values

We achieve results through transforming our clients' businesses and delivering excellence in customer experience.





We empower businesses with value-based innovative solutions and services which would allow you to focus on what you do best – your core business.


Integrity

We act ethically, honestly, and with accountability in all aspects of our business relationships. We maintain honesty in every relationship, be it with our customers, employees, partners and suppliers. We believe that our reputation is our most valuable asset.

Excellence

Meeting and exceeding clients’ expectations is our passion. We strive for excellence in all that we do. Adding value & delivering exceptional customer service to our clients by innovative and effective solutions is at the core focus of Genex. We are committed in our constant pursuit of excellence.

Teamwork

We encourage individual and team growth while respecting our differences. We share ideas and skills across functions, regions, and cultures, and encourage joint efforts toward common goals. We provide a positive atmosphere to learn and grown professionally.

Transparency

We provide clear, candid and open communication in all interactions. Our transparency creates reliability, makes our actions understood and encourage collaboration.

Our Guiding Principles

Total commitment to achieve the best possible Customer Experience within the operating parameters provided.

Complete understanding that the Employee Experience is the key to our ability to fulfill our mission.

The End Results are the measure of our success.

Our ultimate success rests with our Clients success and our ability to be an Advocate for their goals.

Learn More

Chowdhury Fazle Imam

Chairman

×

Chowdhury Fazle Imam

B.Sc, MRIC, FCS (London)

Chairman of IPE Group, a well-diversified conglomerate head quartered in UK and having multiple operations in Bangladesh. He held senior management position for the last 40 years in different multinationals in country and abroad including Novartis, Camp, Dressor and Mckee, John Laing Construction, Martindale Pharmaceuticals.
Chairman

Adnan Imam

Co-Founder and Managing Director

×

Adnan Imam

FCCA (UK)

A serial entrepreneur, venture capitalist based in UK actively investing in different sectors at various stages. He is the founding Managing Director of IPE Group, a well-diversified conglomerate which has footstep in ICT, Real Estate, Banking and Finance, Construction, Textiles, RMG, Health & Education across UK and Bangladesh. Mr. Imam is an ex-investment banker at Merrill Lynch Europe Plc and a Fellow Chartered Certified Accountant from UK.
Co-Founder and Managing Director

Mr. Prince Mojumder

Co-Founder and CEO

×

Mr. Prince Mojumder

MBA

A leader in the BPO & IT Services sector and Co–Founder of Genex. Prince Mojumder heading the business operations of Genex with the vision to become a global company. Genex has now expanded its Service Delivery Center in Myanmar and Malaysia with other parts of the continent in the pipeline. Mr. Mojumder worked for BEXIMCO Limited, Bangladesh Online Limited and has over 17 years of experience in customer services, Technology Solutions, Communications Services, Business Process Outsourcing and People Management.
Co-Founder and CEO

Tanveer Ali

Director

×

Tanveer Ali

MBA

Mr. Tanveer Ali is a successful entrepreneur and Venture Capitalist partnering at Olympic Industries, G&R, Inflection Ventures, Avarice Investments-Singapore, Opening Bell-Canada etc. He has joined as a Director at Genex Infosys Limited in 2016.
Director

Ziaul Islam Chowdhury

Director

×

Tiaul Islam Chowdhury

B.A (Economics), MBA (IBA, DU)

A seasoned professional with over 20 years of experience in Strategic Planning, Investment and Business Operations and Regulatory Compliance. He was the Managing Partner of Knit Asia Ltd, Managing Director of SQ Clothing and GM of Square Textiles. He is a graduate from Department of Economics, University of Dhaka and MBA from Institute of Business Administration (IBA), University of Dhaka.
Director

Mr. Mezbah Uddin

Director

×

Mr. Mezbah Uddin

MBA

Founder of Hello World Communications Ltd, the first International Call Center in Bangladesh serving clients mainly in UK and USA. He is an active entrepreneur in the ICT industry and EC Committee member and Director of BACCO
Director
Learn More

Prince Mojumder

Co-Founder and CEO

×

Prince Mojumder

Co-Founder and CEO

A leader in the BPO & IT Services sector and Co–Founder of Genex. Prince Mojumder heading the business operations of Genex with the vision to become a global company. Genex has now expanded its Service Delivery Center in Myanmar and Malaysia with other parts of the continent in the pipeline. Mr. Mojumder worked for BEXIMCO Limited, Bangladesh Online Limited and has over 17 years of experience in customer services, Technology Solutions, Communications Services, Business Process Outsourcing and People Management.
Co-Founder and CEO

Dipto Ghosal

Associate Vice President, Business Operations

×

Dipto Ghosal

Associate Vice President, Business Operations

A Performance Driven Professional; associated with the BPO industry since 2005,having hands on experience in setting up and running conventional models of Customer Experience Management Centres in the African, Middle Eastern, ASEAN and European Market bringing in rare level of business acumen and record of achievements developed. Seasoned in managing entire business operations / transitions /experience management with an aim to accomplish corporate plans & goals successfully. Worked with distinction in organisations of repute such as Aegis and Spanco.
He is a Calcutta University alumni having completed his Bachelor of Science in Economic Zoology and a LEAN Six Sigma Black-belt Certification from IIBM.
Associate Vice President, Business Operations

Nazmul Hossain Shahin

Head of HR

×

Nazmul Hossain Shahin

Head of HR

A seasoned HR professional with in depth knowledge and proven track record in successfully managing the entire HR gamut for large scale people industries for more than 16 years; Nazmul Hossain heads the HR function of Genex.

He has worked with companies of repute such as Holcim Cements, Nokia to name few. He is an alumni of Dhaka University, MBA in HRM and PGDM from IPM and Diploma in HRM from Alison. He is also a guest speaker of IPM and Daffodil University.
Head of HR

Faisal Mansoor

Head of Admin & Corporate Affairs

×

Faisal Mansoor

Head of Admin & Corporate Affairs

A senior professional having impeccable domain expertise into administration and brand communication with over 20 years of industry experience; Faisal Mansoor heads the Administration and Corporate Affairs function at Genex. He has worked with organisations of high repute such as Adcomm Limited, Union Fashion to name few.

He has done his Bachelor’s in Business Administration from Stott’s College (Australia)
Head of Admin & Corporate Affairs

Amit Basu

Deputy General Manager, Business Operations

Mohammad Nasir Uddin Sarker

Assistant General Manager, Technology

×

Mohammad Nasir Uddin Sarker

Assistant General Manager, Technology

A seasoned IT professional with over 13 years of extensive knowledge and track record in information technology, system design, solution integration and managing IT operations in heterogeneous system environment. Well versant in building and managing large scale contact canter solutions like Avaya, Cisco etc.

He has worked in organisations of high repute such as Bangladesh Bank, Saudi Arabian Airlines, VEON (Banglalink) to name few.

He graduated from Khulna University in Electrical and Electronic Engineering and a Prince2 trained professional.
Assistant General Manager, Technology

Masuma Sarmi

Assistant General Manager, Operations

×

Masuma Sarmi

Assistant General Manager, Operations

A sales professional who provide strategic and operational leadership over 14 years of experience in multinational organization, predominantly in sales and customer experience function. Seasoned professional in Tele Sales, Training, Feedback management process, Self Service channel, Front line operation, Credit and Collection, Churn and customer life cycle management, Project Management, Business process outsourcing, Corporate customer care etc.

She has extensive experience in establishing new Outbound centre and sales field force as well as reengineering an existing operation. She was actively involved in formulating sales process and system, policy and operation at the launch of one of the Telecom operators in Bangladesh.

She worked in the telecom industry over 14 years catering to all major carriers in Vimplecom (Banglalink), Orascom Telecom, Pacific Bangladesh Telecom, Otobi limited
Assistant General Manager, Operations

Rafel Hossain

Assistant General Manager, Operations

×

Rafel Hossain

Assistant General Manager, Operations

A highly experienced BPO professionals with successful track records of customer management, product innovations, service delivery and digital experiences. Has been instrumental in building startup operations in call centers for Warid Telecom Bangladesh, developed self-care channels for Airtel and Digital Strategy formulation for Banglalink. Rafel started his career from GrameenPhone and now working with Genex as Assistant General Manager Operations. An individual with results-driven approach and relentless in pursuit of excellence from a business and organizational standpoint.

Believes in transparency, commitment and teamwork. Earned both national and international accolades at corporate and personal level.

More than 16+ years of experience in telecommunications field having extensive experience in formulating long term strategy, leading all customer care operations including Developing Digital and Self-care channels, product innovations through Virtual Store, Mobile Apps and Augmented Reality concept.
Assistant General Manager, Operations

Saeed Ahmed

Assistant General Manager, Business Development

×

Mr. Saeed Ahmed

Assistant General Manager, Business Development

A result-driven and enthusiastic Business Development professional with entrepreneurial spirit who leads the company to growth and market differentiation with a record of generating new business opportunities and developing successful partnerships with world’s leading brands. Proven track record of implementing necessary business development strategies to accomplish breakthrough sales objectives while creating unique market-entry strategies, managing business relationships, building credibility, and establishing business rapport with potential clients. Mr. Saeed has previously worked for Technohaven Company Limited and has 7+ years of experience in Business development, project management, contract negotiation and cross-functional leadership.
Assistant General Manager, Business Development

Sydul Islam

Senior Manager,Business Intelligence, MIS & WFM

×

Sydul Islam

Senior Manager, Business Intelligence, MIS & WFM

A performance driven professional with core expertise into MIS/WFM/PnL and Business Intelligence for over 12 years. Successfully carried out multiple management roles in aspects of Workforce Management including continuous process improvement to increase operational efficiency and decrease aggregate expenses. Proficient in contact center operations, workload forecasting, resource planning and scheduling in multi geography operations. Has served with distinction in organizations like Robi Axiata, Kallol Group of Industries prior joining Genex.

He is an alumni of Asian University, graduated in Business Management and then did Masters in Finance.
Senior Manager, MIS & WFM

Kazi Sakhawat

Senior Manager, Service Quality & Training

Ashraful Haq

Senior Manager, Operations

×

Ashraful Haq

Senior Manager, Operations

A performance driven professional with over 12 years of extensive domain knowledge and expertise into customer experience management; Ashraful Haq independently manages operations at Genex. He has hands on experience in team management, policy implementation and governance and process automation. Prior to joining Genex he was acting as the customer experience lead for Citycell, the organisation where-in he spent 12 years and grew from within to the extended management team.

He is an alumni of Otish Dipankar University where he did his Bachelor’s in Business Administration
Senior Manager, Operations

Raisul Haque

Senior Manager, Operations

×

Raisul Haque

Senior Manager, Operations

A perspicacious professional with 12+ years of experience in Business Process Management and Telecommunications; Raisul manages the end to end service delivery of one the large accounts at Genex. A highly energetic, dependable, result oriented professional with proven track record of demonstrating leadership skills, thus achieving the desired goals. He had successful stints in Vimpelcom and Citycell prior to his association with Genex.

He is an MBA from Stamford University.
Senior Manager

Abdul Mannan

Senior Manager, Operations

×

Abdul Mannan

Senior Manager, Operations

A self-motivated performance driven professional associated with the industry since 2005; Mannan independently manages one of the large operations in Genex. He has vast experience in customer experience management, functional coordination and team management to name few. He was worked in organisations of high repute in the past such as Airtel, Standard Chartered Bank to name few.

He is a Business Graduate from Bangalore University and has done his Masters in business from South East University
Senior Manager, Operations