Technology


Over the years in this digital revolution, we have developed and produced business solution systems that will not just help business be organized but also stay updated to the ever changing digitization.

Omni-Channel Contact Center Solutions

Next Generation tool for contact center

Outbound Campaign Management

make your call center time efficient and serve more

Genex NPS & CSAT

Track and improve net promoter score

Customer Relationship Management (CRM)

Map customer journey accurately enhancing NPS

Robotic Process Automation

Emerge business based on artificial intelligence

Knowledge Management Solution (KMS)

Product & process Information bank for effective customer interactions

Genex Quality Management System (QMS)

Track and ensure service quality

AI Chatbot & Voice Agent

Own smart contact center

Gen Survey

Effective tool to enhance surveys

Workforce Management System

Real time monitoring to analyse business easy, effective and automated

Referral Marketing solution

Efficient sales system contributing to increase in revenue

HRIS Solution

Manage current and prospective resources efficiently