WE ARE HIRING: CUSTOMER SERVICE OFFICER

GENEX INFOSYS PLC

We are looking for confident, customer-focused, and communication-savvy individuals who genuinely enjoy helping people, resolving problems, and delivering a consistently excellent service experience on every call.

• Handle inbound and outbound customer calls professionally, courteously, and with a solution-first mindset
• Listen carefully to customer needs, understand their concerns, and provide accurate and appropriate solutions
• Provide timely and correct information on queries, products, services, and processes
• Resolve customer issues and complaints efficiently while maintaining service quality and company standards
• Ensure a positive, professional customer experience on every interaction to maximize customer satisfaction
• Maintain accurate and up-to-date customer records, notes, and interaction logs per service guidelines
• Escalate complex, unresolved, or high-priority issues to supervisors or relevant teams when necessary
• Maintain professionalism, patience, and courtesy in every customer interaction regardless of difficulty
• Meet all assigned performance, productivity, quality, and customer satisfaction targets consistently

• HSC completed candidates are encouraged to apply; graduation-running and fresh graduates are also welcome
• Good Bangla communication skills with basic English comprehension and communication ability
• Clear and neutral Bangla accent; candidates with strong regional/local accents will need assessment
• Basic computer knowledge and ability to navigate CRM or service systems
• Good listening, verbal communication, and interpersonal skills
• Customer-oriented mindset with a positive, professional, and solution-focused attitude
• Ability to communicate politely, confidently, and effectively under varying call conditions
• Comfortable working in a structured, target-driven, and team-based environment

• Confident, friendly, and genuinely customer-focused in every interaction
• Strong communication and active listening skills — verbal clarity is essential
• Patient, polite, empathetic, and consistently solution-oriented
• Positive, composed, and professional attitude even in challenging interactions
• Comfortable and confident in a call-handling environment with performance targets
• Willing to work in a dynamic, service-driven, and team-based environment

• Salary: BDT 12,000 – 17,000 (based on skills, experience and interview performance)
• 9-hour schedule including a structured 1-hour break; 1 weekly roster-wise holiday
• Night-shift opportunities available for male candidates; female candidates are not assigned to night shifts
• Build career-relevant skills in communication, customer handling, and service management
• Professional corporate work environment with structured performance management
• Performance-based career growth and internal promotion opportunities
• Structured training, skill-building, and continuous learning programs

• Be part of one of Bangladesh's fastest-growing Business Process Outsourcing (BPO) organizations with a pan-Bangladesh and international footprint
• Work with industry-leading clients across telecom, e-commerce, logistics, technology, and financial services
• Build practical skills through real business exposure and high-performance team culture
• Grow through performance-based career progression, structured training, and continuous learning opportunities
• Join a people-first organization that invests in employee development and rewards excellence